FREQUENTLY ASKED Personal Home CARE QUESTIONS
What kind of personal home care services do you provide?
We are pleased to provide you or your loved ones with non-medical personal care. To learn more about some of our specific services, please click the link below:
Where do you provide services?
We currently provide personal home care service throughout Multnomah County. However, if you reside outside this region, please feel free to contact our office at (971) 445–5855 to discuss availability in other areas.
Are your caregivers insured and bonded?
Yes, absolutely! Our caregivers are all employees, properly insured, and required to pass drug screening and background checks.
Will I have a choice of who comes to my home?
We always encourage your involvement in the decision-making process and welcome your feedback and insight. You can be assured that we do our absolute best to accommodate your requests and seek your satisfaction. However, we trust you understand that scheduling caregivers and clients is not without challenges, so although we always do our absolute best to meet your requests, we can never make absolute guarantees.
Will I always receive care at the same time?
We will always do our best to accommodate your schedule. If you or your loved one prefers particular days or times, we will do our absolute best to accommodate. Should there be any type of scheduling conflict, we will always provide as much advanced notice as possible.
Can you help with medications?
Because we are a non-medical personal care service, our caregivers cannot provide any advice or counsel regarding medication type, doses, volume, or other. All knowledge-based questions regarding medication needs to be director to your doctor or pharmacist. However, medication reminders are one of our most requested services. As per the guidance and recommendation of your medical team, our caregivers can offer medication reminders. Our caregivers can also report any possible side effects
Can I change or discontinue the services my loved one receives?
Yes, of course. We are here to serve you and your loved ones on an as-needed basis. Should you need to extend or decrease the volume of care, please contact our office for updated scheduling. We try to remain as flexible as possible.
How can I verify a shift was completed?
First, our caregivers work on an hourly basis so we are able to confirm the days, times, and service locations of where they served. Second, caregivers are required to update and document the Care Plan of your loved ones during and towards the end of each shift. Third, our itemized invoices are only sent when services are complete.
Do I need a physician's authorization for your services?
No. Because we are a non-medical personal home care service, no medical pre-authorization or pre-qualification is necessary. You and your loved ones choose the services you desire and we do our best to meet your needs.
What are the costs of your home care services?
Every family we serve receives a custom Care Plan specific to their needs. Several factors help us determine the cost of service:
- Number of days per week. We do not have any daily minimum requirements
- Number of hours per day. We require a minimum of four (4) hours per service
- Additional services such as transportation. Transportation will incur additional cost to reimburse caregivers for fuel and mileage
- Service location. If you or your loved one is in a more rural area or remote location, additional mileage charges may apply to accommodate travel time
Are your services covered by insurance or Medicare?
No. Because personal home care services are not typically covered by insurance or government subsidies, such services will need to be paid privately.
Do I pay the caregiver directly?
No. To ensure your protection and transparency, we will always invoice you or the designated person/guardian responsible for handling the finances of your loved one. Invoices will be sent weekly and should be paid by check or credit card within Net 15 terms. We ask that you do not convey pay, cash or check, to our caregivers.
How is the privacy of my personal information maintained?
The privacy and discretion of you and your loved ones is of utmost concern. We adhere to all applicable federal and state guidelines related to privacy of personal and information. Such discretion starts from the point if intake, to our in-home Assessment, to when a formal services agreement has been established, during full term of care being rendered and beyond.
Your information is never sold to a third party under any circumstances.
What is the next step in getting started?
Please contact our office or complete our online form. We will arrange a FREE in-home Assessment where you and your loved one can further discuss the benefits of our service and how we can meet your needs and possibly enhance your independence. We welcome the opportunity to answer all of your questions regarding our companion care services and associated costs. We will discuss a custom Care Plan for you or your loved one and, typically, within a few days, we should be able to begin providing service.